1. Nature of Product
As Eka Bloom deals in perishable food items (makhana), returns are generally not accepted.
2. Eligible Cases
Refund/replacement is applicable only if:
- Product is damaged
- Wrong product delivered
- Product is expired or spoiled
3. Reporting Issues
You must report the issue within 48 hours of delivery with photo/video proof.
4. Refund Process
- Approved refunds are processed within 5–7 business days
- Refunds will be credited to the original payment method
5. Cancellation Policy
Orders can only be cancelled before dispatch.
6. Non-Eligible Cases
- Change of mind
- Opened or consumed products
- Delayed delivery due to courier
7. Contact Us
Email: support@ekabloom.com